FAQ

Can I see a preview before ordering?

We will send a preview on custom orders if requested.  We do automatically send previews on our wedding program windows.  

How long does it take?

​Wood Signs - ships in 2-4 days
Furniture - 3-4 weeks (cabinets,coffee tables,hall trees,boats, etc)
Zoos - 1-2 weeks 
Wreath Hanger Windows / Plain Windows - 2-3 days
Personalized Windows - 3-5 days  Wedding Program Windows - 2-3 weeks 

How much does shipping cost?

Currently we are offering free shipping on some items, other items will calculate at checkout.  Feel free to message us for combined or bulk shipping rates. 

Can I cancel or get a refund on my order after it is placed?

Due to the custom nature of our products we do not offer refunds after 24 hours of placing your order.  That said, we ensure 100% customer satisfaction and will work with customers on any issues should any arise. 

What happens if my order is damaged IN TRANSIT?

All items are insured and if an item is damaged in transit, please reach out to us and send item photos as well as packaging photos.  We pack all items very well, but damaged can happen with shipping companies sometimes. 

Any other questions?

Shoot us an email at info@knotinyourhouse.com or chat with us live. We'd love to hear from you!